O9bit FAQ — All Your Questions Answered in One Place

O9bit's policy is — One account per person. If you attempt to open multiple accounts using the same mobile number, the same NID, or the same device, all associated accounts will be permanently suspended and their balances may be forfeited.

For family members:

• Different members of the same household may each create their own account using separate mobile numbers and NIDs.
• However, using the same bKash or Nagad number across multiple accounts may cause issues.
• Multiple accounts operated from the same household IP address may be flagged for review.

If you've forgotten your old account details or run into trouble, contact support instead of opening a new account — your old account can be recovered.

Enabling 2FA is very easy and is the single most important security measure for your account. Here are the steps:

1. Log in to o9bit and click the profile icon in the top right corner.
2. Go to "Account Settings" or "Security Settings".
3. Look for the "Two-Step Verification" or "Two-Factor Authentication" option.
4. Once you click "Enable", an OTP will be sent to your registered mobile number.
5. Confirm with your OTP — 2FA will be activated immediately.

With 2FA enabled, logging in from a new device requires both your password and the OTP sent to your mobile. This means that even if someone knows your password, they can't access your account without your phone. To disable 2FA, go to the same settings and select "Turn Off" — you'll still need to verify with an OTP.

The best place to view all active promotions and offers on o9bit is Latest Promotions page. Here you'll find all active offers, their terms and conditions, and expiry dates in one place.

The general schedule for promotion updates is as follows:

• Weekly Offer: Fresh weekly cashback and reload bonuses are added every Monday.
• Match-Based Offer: Special odds boosts and free bets are offered before major tournaments or series begin.
• Monthly Promotions: Deposit bonuses and loyalty rewards are credited at the start of each month.
• Flash Offer: Special flash offers lasting 24 hours appear from time to time — these go fast.

Keeping push notifications enabled on the mobile app is the easiest way to be notified instantly whenever a new offer goes live.

Under normal circumstances, deposits from bKash or Nagad 3 to 5 minutes to your o9bit account. During peak hours (before major matches or late at night), this may take up to 15 minutes.

If the funds haven't arrived after 15 minutes, follow the steps below:

1. Check your transaction history in the bKash or Nagad app to confirm whether the transaction was successful.
2. Note down the Transaction ID (TxnID).
3. Contact o9bit via live chat or at support@o9bit.world with your TxnID, amount, and payment time.
4. The support team typically Within 30 minutes Verifies and manually credits the amount.

If a deposit fails entirely (and bKash shows "Failed"), the money is usually returned automatically within 24 hours. If it still hasn't come back after 24 hours, contact support.

At o9bit, entering the wrong password five times in a row will temporarily lock your account — this is an automatic security measure to prevent unauthorized access.

Two ways to unlock your account:

• Auto-unlock: Wait 30 minutes, then try logging in again with the correct password.
• Password Reset: Click the "Forgot Password?" link on the login page, send an OTP to your registered mobile number, and set a new password.

If you're having trouble with the password reset or believe your mobile number has changed, contact live chat directly. Your identity will be verified using your name, date of birth, and registration details to recover the account. Remember — o9bit will never ask for your password via SMS or email; anyone who does is attempting fraud.

To view real-time scores for live matches on o9bit Match Odds Go to the page. You can see live scores, overs, wickets, or goals for all ongoing matches updated in real time.

For more detailed match scores, visit the Live Betting section:

• In cricket: every over, run rate, partnership, and ball-by-ball updates.
• In football: goals, corners, cards, and ball possession.
• Live betting odds update in real time, keeping pace with the score as it changes.

Live video streaming is also available for selected matches — you can watch the stream as long as you have a balance or an active bet on your account. Enable live score notifications in the mobile app to get instant alerts for goals or wickets.